q1111 is committed to protecting the privacy of every member on our platform. This Privacy Policy explains what personal data we collect, why we collect it, how it is used and stored, and the rights you hold over your own information.
This Privacy Policy ("Policy") describes how q1111 ("the Platform", "we", "us", "our"), operating at https://q1111.vip, handles the personal data of its members, visitors, and users ("you", "Member"). By creating a q1111 account or using any service on the platform, you acknowledge that you have read this Policy and consent to the data practices described herein. This Policy should be read alongside our Terms & Conditions.
The cards below summarise the core privacy principles q1111 upholds. The full legal text of each section follows below and takes precedence in all matters.
q1111 collects only the personal data that is strictly necessary to deliver our services, comply with legal obligations, and maintain account security. We do not collect data beyond what each purpose requires.
All data transmitted between your device and the q1111 platform is protected by industry-standard SSL/TLS encryption. Sensitive fields such as passwords and payment data are encrypted both in transit and at rest.
You have the right to access, correct, or request deletion of your personal data held by q1111 at any time, subject to legal retention requirements. Requests are processed within 10 business days of receipt.
q1111 does not sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances. Your data is used solely to operate the platform and comply with applicable law.
q1111 uses cookies and similar technologies to improve platform performance and personalise your experience. This Policy explains exactly which categories of cookies are used and how you can manage them.
q1111 does not knowingly collect personal data from individuals under 18 years of age. Age verification checks are in place at registration and at withdrawal to enforce this requirement consistently.
q1111 operates the online casino and sports betting platform at https://q1111.vip, serving members primarily based in Bangladesh. As a platform that handles financial transactions, identity documents, and personal communications, q1111 recognises the significant responsibility it holds as a custodian of member data.
This Policy is written in plain, formal English to ensure that every member can clearly understand what data q1111 holds about them and why. Where technical or legal terminology is unavoidable, it is explained in context. This Policy covers data collected through the q1111 website, any associated mobile interfaces, customer support channels, and communications sent from or received by q1111.
Scope: This Policy applies to all personal data processed by q1111 in connection with the provision of its services to members in Bangladesh and any other jurisdiction in which q1111 operates. It does not apply to third-party websites or services that may be linked from the q1111 platform.
The categories of personal data q1111 may collect and hold about you are set out in the table below. The data collected in any individual case depends on how you interact with the platform.
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number, photograph | Account registration, age and identity verification |
| Contact Data | Mobile number, email address, district/city (e.g., Dhaka, Chittagong) | Account communications, support, notifications |
| Financial Data | bKash/Nagad/Rocket/Upay account reference numbers, transaction amounts | Deposit and withdrawal processing, AML compliance |
| Technical Data | IP address, device type, browser type, operating system, session tokens | Platform security, fraud detection, service optimisation |
| Usage Data | Pages visited, games played, bets placed, session duration, click patterns | Platform improvement, responsible gaming monitoring |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer support, dispute resolution, quality assurance |
| Verification Documents | Copies of national ID, passport, utility bills, payment screenshots | KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance |
q1111 does not collect special category data (such as health, biometric, or political data) unless voluntarily provided by the member in the context of a responsible gaming self-exclusion or support request, in which case it is used solely for the purpose for which it was provided.
q1111 collects personal data through the following channels:
Note: q1111 never purchases personal data lists from third-party data brokers. All data q1111 holds about you originates from your own interactions with the platform or from service providers acting on q1111's behalf in connection with those interactions.
q1111 uses personal data collected from members for the following purposes, each of which has a lawful basis:
q1111 will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.
q1111 does not sell, rent, or trade your personal data to any third party. Your data may be disclosed to the following categories of recipient strictly on a need-to-know basis:
Data Processor Contracts: All third parties who process personal data on q1111's behalf are bound by data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards.
q1111 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law. The general retention periods applied by q1111 are as follows:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 5 years after closure | AML compliance, dispute resolution |
| Transaction and financial data | 7 years from transaction date | Financial record-keeping obligations |
| Verification documents | Duration of account + 5 years after closure | KYC and AML regulatory requirements |
| Customer support records | 3 years from last interaction | Dispute resolution, quality assurance |
| Technical and usage data | 13 months from collection | Platform analytics and security monitoring |
| Marketing preferences | Duration of account or until opt-out | Consent management |
When data is no longer required for any of the above purposes, q1111 will securely delete or anonymise it. Anonymised data that can no longer be linked to an individual may be retained indefinitely for analytical purposes.
q1111 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:
While q1111 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying q1111 promptly if you suspect any unauthorised use of your account.
q1111 uses cookies and similar technologies (including web beacons and local storage) to operate the platform effectively and to improve the member experience. The categories of cookies used by q1111 are as follows:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for platform operation — session management, login state, security tokens. Cannot be disabled without breaking core functionality. | Session / up to 1 year |
| Performance | Collect anonymised data on how members use the platform (pages visited, errors encountered) to help q1111 improve its service. | Up to 13 months |
| Functional | Remember your preferences such as language settings, display preferences, and last-visited game categories to personalise your experience. | Up to 1 year |
| Security | Support fraud detection and prevention by identifying unusual access patterns or anomalous session behaviour. | Session / up to 6 months |
q1111 does not use third-party advertising or targeting cookies. You can manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent the platform from functioning correctly, including the ability to log in or complete transactions.
As a q1111 member, you have the following rights with respect to your personal data. Requests to exercise any of these rights should be submitted to the support email address listed in Section 14. q1111 will respond within 10 business days of receiving a valid request.
Please note that certain rights may be limited where q1111 is required to retain or process data to comply with a legal obligation or to defend a legal claim. In such cases, q1111 will explain the reason for any limitation when responding to your request.
q1111 is strictly an adults-only platform. No person under the age of 18 is permitted to register an account, use any feature of the platform, or have their personal data collected by q1111 for the purpose of using gambling services.
q1111 employs age verification measures at the point of registration and before processing any withdrawal to ensure compliance with the 18+ requirement. Where q1111 discovers or reasonably suspects that an account is held by or has been accessed by a person under 18 years of age, the account will be closed immediately, all pending transactions cancelled, and any data collected in connection with that account will be handled in accordance with applicable legal requirements.
Parents and guardians who believe a minor may have accessed the q1111 platform are encouraged to contact support immediately at the email address in Section 14. q1111 will investigate and take appropriate action promptly.
The q1111 platform integrates with third-party service providers to deliver certain functions, including game content, payment processing, and identity verification. While q1111 takes reasonable steps to ensure that all third-party providers operate to an acceptable standard of data protection, q1111 is not responsible for the privacy practices of independent third parties operating their own platforms or services outside the q1111 environment.
Where the q1111 platform contains links to external resources (for example, responsible gaming support organisations), this Policy does not apply to those external sites. q1111 recommends reviewing the privacy policy of any external site before providing personal data to it.
Game studios integrated into the q1111 platform — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — receive only the technical session data required to run their games within the platform interface. These studios are not provided with your name, contact details, payment information, or identity documents.
q1111 primarily serves members in Bangladesh and processes data using infrastructure that may be located in various jurisdictions. Where your personal data is transferred outside Bangladesh to a jurisdiction that may not have equivalent data protection laws, q1111 will ensure that appropriate safeguards are in place before any such transfer occurs. These safeguards may include:
By using q1111's services, you acknowledge that your personal data may be transferred to and processed in jurisdictions outside Bangladesh as described in this section.
q1111 reserves the right to update or amend this Privacy Policy at any time. When material changes are made, the updated Policy will be published on this page with a revised "Last Updated" date, and q1111 will endeavour to notify active members via their registered email address or through a prominent platform notice.
Your continued use of the q1111 platform after the publication of any amendment to this Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you must stop using the platform and contact support to request account closure. It is your responsibility to review this Policy periodically to stay informed of any updates.
For all data protection enquiries, including requests to exercise your rights under Section 9, questions about this Policy, or concerns about how your personal data is being handled, please contact the q1111 data protection team:
Responsible Gaming Data: If your enquiry relates to responsible gaming tools such as self-exclusion, deposit limits, or account cooling-off periods, please visit the Responsible Gaming page or state "Responsible Gaming" in your support email subject line for prioritised handling.
Our support team is available around the clock. You can also visit our FAQ for quick answers, review our Terms & Conditions, or explore the platform securely.